Lost or had your phone stolen? Learn how to blacklist it in South Africa, protect your data, and secure your accounts with this step-by-step guide.
Losing your phone – or having it stolen – is the worst, literally. But acting fast can stop anyone from using it and protect your personal info. Here’s how to blacklist your phone in South Africa.
How to blacklist your phone
Step 1: Find your IMEI number
Your IMEI (International Mobile Equipment Identity) is a unique 15-digit number linked to your phone. You’ll need it to blacklist your device.
- Check your phone’s box or purchase receipt.
- Dial *#06# to see it on your screen. (If you still have your phone, do this now and save it somewhere safe – you’ll thank yourself later.)
- If your phone’s already gone and you don’t have the IMEI, call your network provider. They might have it on record from your contract or past interactions.
Step 2: Report the theft/loss to the police
Head to your nearest police station and report your phone as lost or stolen. Get a case number – you’ll need it when you contact your network provider.
Step 3: Contact your network provider
Once you have your case number, reach out to your network to blacklist the phone. Give your network provider your IMEI number and case number and ask them to block your phone from being used on any network in SA.
Here are useful contact numbers based on your service provider
- Vodacom: 082 135
- MTN: 135 from an MTN number or 083 135 from another network
- Cell C: 084 135
- Telkom Mobile: 081 180
- Rain: Log in to your profile on their website
Why should you blacklist your phone?
Basically, to prevent anyone else from using it when it’s lost or stolen. This will protect your personal information, reduce the risk of identity theft or fraud, and ensure that your phone has no resale value—making it useless to whoever took it.
Can you un-blacklist a phone?
Yep! If you manage to get your phone back, you can request to un-blacklist it. Just take your ID and proof of ownership to your network provider.
Extra ways to protect yourself
- Lock your phone with a strong password or PIN.
- Regularly back up your important data.
- Remove your phone from your iCloud or Google account to prevent someone from accessing your personal info.
- If you use online banking, contact your bank to remove the phone as a trusted device.
- Consider phone insurance in case it ever happens again.
Losing your phone sucks, but acting fast can prevent a bigger headache. Follow these steps, and at least you’ll know no one else is using your phone.
